1. Introduction

Welcome to Eleat Technologies Inc. (“Eleat,” “we,” “us,” or “our”). Eleat is a digital platform that connects users (“Eleaters”) with restaurants, exclusive deals, happy hour promotions, and reservation links.

• How Eleat collects, uses, and protects your personal information.
• Your rights regarding privacy, consent, and data preferences.
• How Eleat handles payments, refunds, and transactions.
• The role of third-party services, such as reservation platforms and payment processors.
• How Eleat manages marketing communications and personalized recommendations.
• Legal disclaimers, liability limitations, and intellectual property protections.

By accessing or using Eleat, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described. If you do not agree with this Privacy Policy, please discontinue use of Eleat.

2. Compliance with Privacy, Consumer Protection & Advertising Laws

Eleat operates in full compliance with Canadian privacy, advertising, and consumer protection laws, including PIPEDA, PIPA, and CASL.

• PIPEDA (Personal Information Protection and Electronic Documents Act) – Governs the collection, use, and disclosure of personal data in Canada.
• PIPA (Personal Information Protection Act - Alberta) - Establishes how businesses handle and protect personal information.
• Canadian Anti-Spam Legislation (CASL) - Regulates email and SMS marketing to prevent spam.
• Federal & Provincial Advertising Laws - Ensures transparency in marketing and promotional offers.
• Liquor Licensing & Alcohol Advertising Regulations - Restaurants are responsible for age-verification when serving alcoholic beverages.

3. Information We Collect

We collect and process various types of information to provide a better experience on Eleat.

3.1 Personal Information

• Full Name (only first name and last initial shared with restaurants, if applicable).
• Email Address & Phone Number(for account creation, notifications, and marketing communications).
• Date of Birth (for birthday promotions and marketing but not for restricting content).
• Preferences & Interests (e.g., favorite cuisines, dietary restrictions, favorite restaurants).

3.2 Financial & Transaction Information

• Payment processing is handled by third-party providers (Helcim, Stripe, PayPal).
• Eleat does not store full credit card numbers, only transaction details.
• Receipts, refunds, and purchase history are stored for user reference and regulatory compliance.

3.3 Location & Device Data

• Geo-location (if enabled) to personalize recommendations.
• Device metadata (IP address, browser type, operating system, app version).
• Usage tracking for analytics (e.g., saved deals, browsing habits, purchase trends).

Users can update or delete personal information in account settings.

4. Reservations & Third-Party Integrations

• Eleat provides links to third-party reservation platforms such as OpenTable, Resy, Tock, and other POS-integrated systems.
• Eleat does not process or store reservation-related data - users must complete reservations on third-party platforms.
• Users are responsible for checking confirmation emails and managing reservations directly with restaurants or booking platforms.
• Eleat is not responsible for reservation disputes, cancellations, or miscommunications between the user and restaurant.
• Users experiencing issues must contact the restaurant or reservation provider directly.

Eleat only facilitates access to reservations and does not intervene in booking issues.

5. Refund Policy & Payment Processing

• All payments made on Eleat are securely processed through third-party providers (Helcim, Stripe, PayPal).
• Eleat does not process refunds - refunds must be requested directly from the restaurant.
• Refund eligibility is subject to the restaurant’s refund policy, which users should review before making a purchase.
• If a refund is approved, it will be processed by the restaurant or payment provider, not Eleat.
• Eleat is not responsible for unauthorized charges, billing disputes, or failed transactions.

Users must contact the restaurant directly for refund inquiries.

6. Marketing Communications & Notifications

• Users agree to receive email and SMS notifications regarding promotions, special offers, and updates.
• Marketing messages may be personalized based on user activity and preferences.
• Users can opt out of marketing emails via their account settings, but essential notifications (e.g., account updates) will still be sent.
• Eleat does not sell user data to third parties for marketing purposes.
• Eleat may use push notifications for real-time deals and location-based promotions.

Users can manage their marketing preferences in account settings.

7. User Reviews & Reputation Management

• Eleat initially displays Google Reviews for restaurants.
• Over time, user-generated Eleat reviews will replace Google Reviews.
• Users must have an active Eleat account to leave a review.
• Eleat reserves the right to remove reviews that contain false claims, offensive language, or spam.
• Users can report inappropriate reviews for moderation.

Restaurants cannot request removal of negative reviews unless they are fraudulent.

8. Social Media & User-Generated Content

• Users may share dining experiences via Instagram, Facebook, TikTok, and YouTube integrations.
• Uploaded photos and videos may be displayed on restaurant pages.
• By uploading content, users grant Eleat a non-exclusive license to use it for promotional purposes.
• Users must have legal rights to the content they upload.
• Eleat may remove or moderate content that violates platform policies.

Users can request content removal through customer support.

9. Data Security & Protection

• Eleat uses encryption and firewalls to protect personal data.
• All financial transactions are processed using PCI-DSS-compliant security standards.
• User accounts are protected by authentication measures, and password security is enforced.
• Regular security audits are conducted to prevent breaches.
• Eleat is not responsible for third-party data breaches (e.g., reservation apps, payment providers).

Users should report suspicious account activity immediately.

10. Data Retention & Account Deletion

• User data is retained as long as the account remains active.
• Users may request account deletion, which permanently removes personal data from Eleat.
• Purchase history and financial transactions may be retained for legal compliance.
• Anonymized data may be used for analytics even after account deletion.
• Eleat processes deletion requests within 30 days.

Users can manage data preferences in account settings.

11. Eleat’s Liability & Disclaimers

• Eleat is not responsible for restaurant service issues, pricing changes, or false advertising.
• Restaurants are solely responsible for honoring their advertised promotions.
• Eleat does not guarantee availability of deals, reservations, or restaurant participation.
• Eleat is not liable for disputes between users and restaurants, reservation providers, or payment processors.

Eleat functions as a discovery platform and does not control restaurant operations.

12. Legal Disputes & Arbitration

• All disputes must first go through Eleat’s internal dispute resolution process.
• Users waive their right to class-action lawsuits against Eleat.
• Legal disputes are governed by Alberta law.
• Eleat’s liability is limited to the total amount paid by the user for disputed transactions.

13. Intellectual Property Protection

Eleat Technologies Inc. (“Eleat,” “we,” “us,” or “our”) owns and retains all intellectual property rights related to its platform, content, technology, and branding. By using Eleat, you agree to the following:

1. Ownership of Proprietary Content

• All elements of the Eleat platform, including but not limited to website design, mobile app interface, branding, AI ranking systems, and advertising mechanisms, are the exclusive property of Eleat.
• Users are not granted ownership of any Eleat content, even after creating an account or contributing user-generated content.

2. Restrictions on Use of Eleat’s Intellectual Property

• Users may not copy, modify, distribute, display, or exploit Eleat’s content, trademarks, or proprietary systems without explicit written permission.
• Unauthorized use of Eleat’s intellectual property for commercial purposes is strictly prohibited.

3. User-Generated Content and Licensing to Eleat

• By submitting photos, reviews, videos, or other content to Eleat, users grant Eleat a non-exclusive, royalty-free, worldwide license to display, modify, and use the content for promotional and platform-related purposes.
• Users retain ownership of their original content but acknowledge Eleat’s right to feature and share it across its platform and marketing materials.

4. Protection of AI Ranking & Recommendation Systems

• Eleat’s proprietary AI and data-driven recommendation algorithms are protected intellectual property and may not be reverse-engineered, replicated, or used outside of Eleat’s platform.
• Any attempt to manipulate Eleat’s ranking system through fraudulent activity (e.g., fake reviews, artificial engagement boosting) will result in account suspension or termination.

5. Legal Recourse for Violations

• Eleat reserves the right to take legal action against any user or entity that infringes on its intellectual property rights, including but not limited to copyright infringement, trademark misuse, or software piracy.
• Violators may be subject to civil penalties, monetary damages, and potential criminal liability under applicable laws.

6. Third-Party Intellectual Property Considerations

• Eleat respects the intellectual property rights of others. If you believe that your copyrighted content has been used on Eleat without authorization, you may submit a copyright infringement claim to Eleat’s designated contact email.
• Eleat reserves the right to remove content that infringes on third-party copyrights or trademarks without prior notice.

By using Eleat, you acknowledge and agree to abide by these intellectual property protections.

14. Changes to This Privacy Policy

Eleat may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or platform functionalities.

1. Right to Modify Policy Terms

• Eleat reserves the right to modify, update, or revise this Privacy Policy at any time, at its sole discretion.
• Changes will become effective upon publication, unless a different effective date is stated.

2. User Notification of Changes

• If material changes are made to the Privacy Policy, Eleat will provide users with reasonable notice via email, in-app notifications, or website banners.
• Minor updates that do not materially affect user rights or data practices may be implemented without direct notifications.

3. User Responsibility to Review Updates

• Users are responsible for reviewing the Privacy Policy periodically to stay informed about any modifications.
• Continued use of Eleat after updates are published constitutes acceptance of the revised Privacy Policy.

4. Legal Implications of Policy Changes

• If users do not agree to the updated Privacy Policy, they must discontinue use of Eleat and may request account deletion.
• Eleat will not be liable for damages or claims resulting from a user’s failure to review policy updates.

5. Compliance with Regulatory Changes

• Eleat may be required to update its Privacy Policy to comply with new laws, regulations, or government directives.
• Users will be notified if such changes significantly alter Eleat’s data collection, usage, or retention practices.

6. Historical Policy Versions & Transparency

• Previous versions of Eleat’s Privacy Policy may be archived and available upon request.
• Users who have specific privacy concerns can contact Eleat’s support team for clarification on policy changes.

Users will be informed of major changes, but it is their responsibility to stay updated on Eleat’s policies.

15. Contact Information

e-mail: info@eleat.app

16. Final Acknowledgment

By using Eleat, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Introduction

Eleat Technologies Inc. (“Eleat,” “we,” “us,” or “our”) is committed to protecting the privacy and security of Restaurateurs using our platform. This Privacy Policy explains:

• What information we collect (business, personal, financial, and transaction-related data).
• How we use, store, and protect your information.
• Your obligations regarding advertising accuracy, payments, and customer engagement.
• Our policies on refunds, subscription fees, and account suspensions.
• Intellectual property protections and Eleat’s ranking system.
• Legal disclaimers, limitations of liability, and dispute resolution.

By using Eleat, you acknowledge, understand, and agree to this Privacy Policy.

2. Compliance with Privacy, Advertising & Consumer Protection Laws

Eleat operates in compliance with Canadian privacy and advertising laws, including:

• 2.1 Compliance with PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Restaurateurs consent to the collection and use of business-related data for Eleat’s platform operations.
  • Personal and business data will only be used for disclosed purposes and will not be sold to third parties.
  • Restaurateurs have the right to access, modify, or request deletion of their business data unless legally required to retain it.
  • Eleat employs encryption and security protocols to protect business and transaction data.
  • Eleat may update its data processing methods in accordance with legal changes and industry best practices.
• 2.2 Compliance with PIPA (Personal Information Protection Act - Alberta)
  • Ensures that business and financial data are stored securely and protected from unauthorized access.
  • Restaurants must ensure they only share business-related (not personal) data with Eleat.
  • Eleat will delete or anonymize data upon account closure unless legally required to retain it.
  • Restaurateurs are responsible for ensuring that any third-party data they share with Eleat complies with PIPA.
  • Eleat regularly audits data security measures to ensure compliance with PIPA and related privacy laws.
• 2.3 Compliance with Advertising & Consumer Protection Laws
  • All promotions must comply with Canadian advertising laws.
  • False or misleading advertising is strictly prohibited, including:
    • Inflated discounts (e.g., raising prices before offering a discount).
    • Misrepresentation of menu items, promotions, or services.
    • Bait-and-switch tactics that mislead customers.
    • Failure to honor advertised prices and offers.
    • Using misleading expiration dates or fake "limited-time" deals.
  • Restaurateurs must honor all promotions listed on Eleat.
  • Non-compliance may result in removal of promotions, suspension, or account termination.

Eleat reserves the right to remove or reject promotions that violate these regulations.

3. Information We Collect

• 3.1 Business Information
  • Business Name, Address, and Contact Details.
  • Business License (if required for alcohol promotions or legal compliance).
  • Menu, Pricing, and Promotions (including Happy Hour, Daily Specials, and Limited-Time Offers).
  • Social Media Links and Publicly Available Content (Instagram, Facebook, TikTok, YouTube).
  • Logos, Photos, and Branding Materials.
• 3.2 Personal & Financial Information
  • Business Owner or Manager’s Name (for account verification).
  • Email Address and Phone Number (used for notifications and account recovery).
  • Account Login Credentials (stored securely).
  • Payment and Billing Information (processed via Helcim, Stripe, PayPal, or other providers).
  • Records of financial transactions and invoices for compliance and audit purposes.
• 3.3 Usage Data & Customer Engagement Analytics
  • Restaurant activity on Eleat (e.g., frequency of updates, promotions).
  • Customer interactions (e.g., offer views, deal redemptions).
  • AI-driven analytics to optimize restaurant visibility.
  • Click-through rates and engagement metrics for personalized restaurant recommendations.
  • Heatmap tracking to analyze user interactions with restaurant pages.

This data is used to improve platform recommendations, enhance restaurant visibility, and support Eleat’s ranking system.

4. Reviews & Reputation Management

• 4.1 Google Reviews & Transition to Eleat Reviews
  • Initially, Eleat will display Google Reviews for restaurants.
  • Over time, Google Reviews will be replaced by Eleater-generated reviews.
  • Restaurateurs cannot remove or modify Google Reviews displayed on Eleat unless removed by Google.
• 4.2 Handling of Customer Reviews on Eleat
  • Restaurateurs cannot request removal of legitimate customer reviews unless they violate Eleat’s policies.
  • Eleat reserves the right to remove fraudulent, misleading, or defamatory reviews.
  • A formal dispute resolution process is available for restaurateurs to challenge inappropriate reviews.
  • Customers may be required to verify purchases before submitting a review.
  • Eleat may conduct internal investigations on reported reviews before taking action.

  Negative feedback alone is not grounds for removal unless fraudulent.

5. Social Media, Photos & Content Usage

• Eleat automatically pulls publicly available restaurant content from social media (Instagram, Facebook, TikTok, YouTube).
• Restaurateurs grant Eleat a non-exclusive license to use their branding for restaurant pages and marketing.
• Eleat may edit, format, or optimize uploaded content to align with platform design standards.
• Over time, Eleat will replace social media content with professional photos/videos taken by Eleat Ambassadors.
• Restaurateurs cannot revoke Eleat’s right to use previously displayed content unless their account is fully deleted.

6. Reservation Apps & Third-Party Integrations

• Eleat allows restaurants to integrate reservation links (OpenTable, Resy, Tock).
• Eleat does not process reservation-related data beyond the redirection point.
• Eleat is not responsible for reservation disputes, cancellations, or technical failures.
• Restaurants are responsible for ensuring reservation details are accurate and up to date.
• Any complaints regarding third-party reservations must be directed to the reservation service provider.

7. Subscription Fees & Payment Terms

• All subscriptions require a 12-month commitment unless otherwise stated.
• Payments are charged on the 1st of each month.
• If payment fails, the restaurant’s Eleat profile will be suspended until full payment, including arrears, is made.
• Subscription fees are subject to change with prior notice.
• Restaurants will be notified of upcoming charges before their billing date.

Subscription fees cover Eleat’s services, with additional charges for premium features and advertising.

8. Refund Policy

• Eleat does not offer refunds once payments are processed.
• Restaurants remain liable for unpaid subscription balances, even if they stop using the platform before the contract ends.
• Refund exceptions may apply in cases of billing errors by Eleat.
• All refund requests must be submitted in writing within 7 days of the charge.
• Refunds will not be issued for services already rendered, including advertising placements.

9. Data Sharing & Third-Party Analytics

Eleat collects, processes, and shares anonymized data to improve the platform and enhance business performance.

• 9.1 Data Collection & Processing
  • Eleat collects and aggregates usage data from restaurant interactions, deal redemptions, and customer behaviors.
  • AI-driven analytics track engagement levels, including customer preferences, time spent on listings, and promotion performance.
  • All personal payment information is securely processed by third-party providers (e.g., Helcim, Stripe, PayPal) and not stored on Eleat’s servers.
  • Data collected may be used to generate business insights, such as customer traffic patterns and deal effectiveness.
  • Restaurants cannot opt out of data aggregation, as it is necessary for platform functionality and service improvements.
• 9.2 Third-Party Integrations & Data Sharing
  • Eleat partners with analytics and marketing platforms (e.g., Google Analytics, Meta Ads, AI-powered recommendation engines) to refine restaurant visibility.
  • Only anonymized and aggregated data is shared—no identifiable customer data is provided to third parties.
  • Data insights may be used to recommend marketing strategies to restaurants, such as adjusting pricing, deal structuring, or ad placements.
  • Eleat does not sell Restaurateur data but may provide statistical reports to business partners for market trend analysis.
  • All third-party service providers handling restaurant data must comply with Eleat’s data security policies.

  Restaurants that wish to request specific data reports must submit a written request to Eleat.

10. Eleat’s Ranking System & Visibility Algorithms

Eleat’s AI-powered system determines restaurant visibility, rankings, and recommendations based on multiple factors.

• 10.1 How Ranking Works
  • Restaurants are ranked dynamically based on customer engagement, including:
    • Deal popularity and click-through rates.
    • Customer redemptions and conversions.
    • Consistency and freshness of promotions.
    • Ratings and reviews from Eleaters.
    • Geo-targeting relevance based on user location.
  • Eleat does not guarantee any fixed ranking position for restaurants, and ranking is subject to change over time.
• 10.2 Visibility & Promotion Features
  • Premium advertising options are available for restaurants to boost their visibility.
  • Eleat reserves the right to feature select restaurants in curated lists, trending sections, and marketing campaigns.
  • Restaurants that fail to engage with customers or repeatedly receive negative feedback may see a decline in visibility.
  • Paid promotions do not override Eleat’s AI-based ranking system, ensuring that high-quality offers are prioritized.

  Ranking results may fluctuate based on new promotions, customer activity, and system updates.

11. Advertising & Promotional Use of Business Data

Eleat promotes restaurants both within the app and through external marketing efforts.

• 11.1 Use of Restaurant Listings in Eleat’s Promotions
  • Restaurants grant Eleat permission to feature their business in email campaigns, digital ads, and social media promotions.
  • Eleat may use restaurant images, menu details, and promotions in online and offline marketing materials.
  • Listings and promotions may appear on Eleat’s homepage, featured sections, and recommended deal notifications.
  • Restaurants cannot request to opt out of Eleat’s internal promotions unless they remove their business from the platform.
• 11.2 Paid Advertising & Sponsored Placements
  • Restaurants may purchase ad placements for additional visibility in Eleat’s recommended sections.
  • Sponsored listings do not override organic ranking factors but provide additional exposure.
  • Eleat reserves the right to modify advertising rates and placements as the platform evolves.

Restaurants agree to grant Eleat a non-exclusive right to promote their deals across all Eleat marketing channels.

12. Intellectual Property Protection

Eleat maintains strict intellectual property protections over its branding, technology, and platform functionalities.

• 12.1 Eleat’s Proprietary Technology & Branding
  • Restaurants cannot use Eleat’s brand name, logos, or proprietary marketing materials without prior authorization.
  • All Eleat software, UX/UI elements, algorithms, and ranking systems are proprietary intellectual property.
  • Scraping, reverse engineering, or attempting to replicate Eleat’s system is strictly prohibited.
  • Unauthorized use of Eleat’s brand for promotional purposes is grounds for legal action.
• 12.2 Copyrights & Content Licensing
  • Restaurants retain copyright over content they upload (e.g., menus, images, videos).
  • By listing on Eleat, restaurants grant Eleat a non-exclusive, worldwide, royalty-free license to display, modify, and promote their content.
  • Eleat may edit or optimize images, descriptions, and media files to align with branding guidelines.
  • Any attempt to infringe upon Eleat’s copyrighted material will result in immediate removal and legal action.

Eleat protects its IP through digital watermarking, security tracking, and legal enforcement measures.

13. Customer Disputes & Complaints Handling

Eleat provides a structured process for handling customer complaints related to restaurant deals and promotions.

• 13.1 Handling of Customer Disputes
  • Customers who experience issues with a restaurant promotion may submit a dispute to Eleat for review.
  • Restaurants are required to provide reasonable customer service and honor valid promotions.
  • If a restaurant refuses to honor an advertised deal, Eleat reserves the right to suspend or remove the listing.
  • Multiple verified customer complaints may result in penalties, including ranking demotions or account suspension.
• 13.2 Eleat’s Investigation Process
  • Disputes will be reviewed within 5-10 business days.
  • Eleat may request additional documentation from both the customer and the restaurant.
  • Final decisions regarding customer complaints are at Eleat’s sole discretion.
  • Restaurants will be notified of dispute outcomes via their registered email.

Unresolved disputes may lead to a temporary or permanent suspension of a restaurant’s Eleat account.

14. Contract Termination & Data Retention

Eleat outlines clear policies regarding account termination and data handling upon closure.

• 14.1 Grounds for Termination
  • Eleat reserves the right to terminate accounts for policy violations, non-payment, or fraudulent activity.
  • Restaurants may request account termination by providing 30 days’ written notice.
  • Terminated accounts will lose access to Eleat’s platform and services immediately upon closure.
• 14.2 Data Retention & Removal
  • Restaurant account data will be retained for up to 12 months after termination for auditing and compliance purposes.
  • Historical promotions and listings may remain visible on Eleat unless explicit removal is requested.
  • Eleat may retain anonymized data for analytics and business improvement purposes.

All termination requests must be submitted in writing and processed within 10 business days.

15. Limitations of Liability & Indemnification

Eleat establishes clear limitations of liability to protect against legal claims.

• 15.1 Eleat’s Liability Limitations
  • Eleat is not liable for business losses, customer disputes, or ranking fluctuations.
  • Eleat does not guarantee sales, engagement, or financial performance for any restaurant.
  • Eleat is not responsible for external platform failures (e.g., payment processing issues, reservation app downtimes).
• 15.2 Indemnification by Restaurateurs
  • Restaurateurs agree to indemnify Eleat against claims arising from false advertising, failure to honor promotions, and intellectual property violations.
  • Restaurants are fully responsible for their business operations and customer interactions.
  • Eleat is not liable for damages arising from inaccuracies in restaurant-provided content.

By using Eleat, Restaurateurs waive any claims against the company related to business performance, ranking visibility, or promotional disputes.

16. Contact Information

e-mail: info@eleat.app